Rotary District 9660 IT Help Portal
FAQ Meet the Team

Getting Started

Getting Started Sign in, set your password, and set up MFA.

Microsoft 365

Microsoft Teams Meetings, chats, channels, and file sharing. Outlook Email, shared inboxes, and contacts. SharePoint Shared files, documents, and committee sites. OneDrive Your personal cloud file storage. Calendar Schedule meetings and manage events.

For clubs

For Clubs Set up and secure your club's own Microsoft 365 tenant.

District Systems & Tools

DACdb District and club database for member records and reporting. Tools Document signing and the compliance register lookup.

Online Forms

Online Forms Every district form you can fill in online.

Public Image

Canva Design posters, social tiles, and branded materials. Public Image Club website and social media audits.
FAQ Answers to common questions. Meet the Team Who's behind the help portal. Request Support Can't find what you need? Get in touch.

Forgot Your Password?

You may be able to reset your own password without contacting IT, using Microsoft's Self-Service Password Reset.

What is Self-Service Password Reset?

Self-Service Password Reset (SSPR) is a feature of Microsoft 365 that lets you reset your own forgotten password - securely, and without needing to contact IT.

It works by verifying your identity through your phone (the same phone you registered for MFA during initial setup). Once verified, you can choose a new password.

You must have completed MFA setup first. SSPR only works if you have already set up MFA (Step 3 of the initial setup). If you have not done this yet, or if your MFA is not working, contact the IT team directly.

How to reset your password

  1. On your computer, go to the password reset page:

    You can also get here by going to office.com, clicking Sign in, entering your email, and clicking "Forgot my password".

  2. Enter your Rotary email address (e.g. jane.smith@rotary9660.org.au) and complete the CAPTCHA, then click Next.
  3. Microsoft will verify your identity using one of the methods you set up during initial setup:
    • Authenticator app: Microsoft will show a 2-digit number on your computer screen. Open the Microsoft Authenticator app on your phone, type that number in, and tap Approve.
    • SMS text message: Microsoft will text a 6-digit code to your mobile. Enter it on your computer.
  4. Once verified, enter and confirm your new password. See the Change Password guide for password requirements.
  5. Click Finish. Your password has been reset. You can now sign in with your new password.

What if SSPR does not work?

SSPR may not work if:

  • You have not yet completed the initial MFA setup
  • You no longer have access to the phone you registered
  • Your account has been locked due to too many failed sign-in attempts

In any of these cases, contact the IT team and they will reset your account for you.

Email support@rotary9660.org.au with your full name and Rotary email address so the IT team can find your account.